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Framing
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Talk To Us
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30-Day Return Policy |
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- What kind of art do you sell?
- Does the image on your site accurately represent what I will be sent?
- How accurate are the item dimensions listed on your web pages?
- Do you offer original art?
- Do you supply what is needed to hang my framed oil-painting?
- Do you have any retail locations?
- Do you offer a printed catalog?
- How can I be notified when you add more items to the site related to my preferences?
- What if I can't find the oil-painting I want?
- How can I tell if an item is in stock?
1. What kind of art do you sell?
Direct-Arts.com is the world's leading marketplace for oil-painting reproductions covering a wide range of tastes from classical fine art to modern art and everything in between. We also offer a growing collection of original art. In addition, we provide high-quality custom framing or wood mounting to enhance your art purchase. We offer a one-stop online shopping experience that lets you acquire art that is as unique as you are.
2. Does the image on your site accurately represent what I will be sent?
We strive for a high degree of reproduction accuracy. However, it is impossible for our artists to reproduce an exact copy of each painting as they are all hand painted. If you are not satisfied with the product you receive, you may return it within thirty (30) days for a refund. Please note that this refund does not include the shipping charges that was included with your order.
3. How accurate are the item dimensions listed on your web pages?
Direct-Arts.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly. If you are not satisfied with the product you receive, you may return it within thirty (30) days for a refund. Please note that this refund does not include the shipping charges that was included with your order.
4. Do you offer original art?
Yes! Original Art showcases original art by hundreds of established and emerging artists, galleries and other institutions. To view their portfolios, select the Original Art tab on the Direct-Arts.com home page. Search for originals by subject or artist, then narrow your options according to price, medium, size and more. Product page information details the artist’s inspiration for the work, the medium used, price and availability for sale. Vote—or even write a critique—for your favorites! A contact link for every artist enables you to email them directly with questions, or for information about purchasing their work. All sales of the work displayed in Original Art are transacted between you and the artist, so the artist earns 100% proceeds of their sales. Many Original Art member artists have also made their work available for sale as fine-art reproductions on the Direct-Arts.com web site. In addition to browsing member artist portfolios, enjoy an ongoing series of special collections, curated by industry experts. Visit often, since dozens of new artists are joining monthly. For more information about this program, contact
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.
5. Do you supply what is needed to hang my framed oil-painting?
Yes. Everything you need to properly hang your frame is included with your purchase.
6. Do you have any retail locations?
Yes. We have a retail outlet in Shenzhen, China. Most of our services are provided through our web site and our central order processing facility. We can be reached Monday - Saturday, 9am - 10pm HKT. Please contact our Customer Service Team at +852 3597-2093 or via email at
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with any questions.
7. Do you offer a printed catalog?
Sorry, we are no longer mailing catalogs. Sign up for emails to receive news and discounts quicker than ever!
8. How can I be notified when you add more items to the site related to my preferences?
It's easy. Below each item you view on our web site, you can sign up to be notified when new products are added to our site. Once you sign up, you can then modify your choices at any time by simply signing into your account.
9. What if I can't find the oil-painting I want?
If you need help finding an item on our site, please contact our Customer Service Team at +852 3597-2093 or via email at
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. We will be glad to assist you in your search. If the item is not available, we will help you find a suitable substitute. Here are a few navigational tips:
1. Avoid using quotes in the search fields.
2. Leave out small words in a title search such as the, and, a, etc.
3. Search artists by their last names.
10. How can I tell if an item is in stock?
Most items on our site are made to order and have a shipping time between 2 and 8 weeks. However, there are cases in which we have stock for popular items that can be shipped out within 24 hours. On each product page and on your shopping cart, there is an image indicating product availability. If the item is in stock, this will state "Usually ships in 24 hours.
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3597-2093
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