Direct-Arts.com is committed to quality products and your satisfaction is 100% guaranteed!
Prior to returning any item(s) to Direct-Arts.com, you must receive authorization from our Customer Service Department. To request authorization please send e-mail to
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with the following details:
- Order #, First & Last Name
- Item # (SKU) you want to return
- Specify reason for return: damaged, received incorrect item or size, received duplicate item, quality of item not as expected, etc.
- Specify what action you would like us to take for you: Replacement or Refund?
- Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
Once we have received your returned item(s), we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned item(s). If your return is not due to our order processing error, we will deduct the shipping costs from your refund. Customers are responsible for paying the return shipping cost of the returned item(s).
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be issued as a new gift certificate reflecting a new total so you may use that balance on a future purchase. Please note, the original expiration date will still apply. Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon, as these discounts were deducted from the original purchase amount.
Please note the following return conditions:
- Return request must be made within thirty (30) days of ship date and be shipped out within five (5) days of approval.
- Customers agree to report DOA (Damaged On Arrival) claims to Direct-Arts.com within five (5) days of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from Direct-Arts.com.
- All returns must be returned in its original packaging to the following address:
Direct-Arts.com
Suite 1807 Hang Seng Building
341 King’s Road
North Point
Hong Kong
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