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Product Information
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Shipping & Returns
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Corporate Policies
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Framing
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International Customers
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Talk To Us
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30-Day Return Policy |
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- How long will my delivery take?
- How can I check the status of my order?
- What is your return policy?
- Will I be billed duties and taxes?
- Why can’t you ship to my country?
- Do you ship to countries to which the carrier does not offer shipping insurance?
- Can I express ship my order?
1. How long will my delivery take?
If you provided your email address when ordering, you will be sent a shipment notification when the item leaves our facility. The actual delivery timeframe will vary based on your destination and your country’s customs office. Note that International orders shipped with standard air freight delivery cannot be tracked and may take up to 10 business days to deliver.
2. How can I check the status of my order?
You will need the Order Number and email address used when placing the order. Simply visit Order Tracking. If you did not enter an email address when placing your order, please contact our Customer Service Team at
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with your order number and we will gladly assist you.
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we will include the Tracking or Airway Bill number in your Shipping Confirmation e-mail. Note that International orders shipped with Standard delivery cannot be tracked.
3. What is your return policy?
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund (less Shipping), provided the item is returned within thirty (30) days from date of delivery. Please see your invoice for instructions on returning your product(s). For more information on returns, please see Returns FAQs.
4. Will I be billed duties and taxes?
You may be required to pay duties and taxes to claim your package, depending on your local customs office. Direct-Arts.com has no control over this, and has no way of determining what your duties and taxes may amount to. We encourage you to contact your local postal service or customs bureau for more specific information.
5. Why can’t you ship to my country?
Due to shipping restrictions, we are not able to ship products to certain countries. If you are able to select your country when filling in your address, then we are able to ship most products to your country. Regardless of your country, we are not able to ship by air freight, any frames larger than (56 Inches) x (48 Inches) or (1.4 Meters) x (1.2 Meters) overseas. All oversized frames will be shipped by sea which will incur an additional 2 weeks delivery time.
6. Do you ship to countries to which the carrier does not offer shipping insurance?
Yes. We will ship your order (at your own risk) if we receive payment in U.S. currency using an International Money Order in advance.
7. Can I express ship my order?
We will gladly express ship items to most international destinations. To set up express shipping, please call us at +852 3597-2093 or email us at
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, and our Customer Service Team will discuss express shipping options and pricing with you.
Due to air freight delivery restrictions, we are not able to express ship oversized oil-paintings.
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