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Product Information
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Shipping & Returns
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Corporate Policies
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Framing
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International Customers
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Talk To Us
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30-Day Return Policy |
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- What if I have a question about my order?
- Is my personal information secure?
- Do I have to sign in with my account name and password to browse the site?
- How can I remove my credit card information from my account?
- What if I forgot my account number and password?
- How can I check my order status?
1. What if I have a question about my order?
If you have any questions or concerns about your order, please login to your account for details or contact our Customer Service Team at +852 3597-2093 or via email at
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with any questions.
2. Is my personal information secure?
We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as order processing and keeping you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you take advantage of special offers made by our marketing partners, we may transfer your personal information to them. Also, we make our customer's mailing addresses available to carefully screened companies whose products or services might interest you. For more information, please see our Privacy Policy.
3. Do I have to sign in with my account name and password to browse the site?
No. Direct-Arts.com site visitors can freely browse the web site. Shoppers use their account name and password only to update account information on file or track an order they have placed. If you cannot remember your password, click here, enter your email address and your information will be emailed to you. You may also contact our Customer Service Team at +852 3597-2093 or via email at
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with any questions. We will be happy to assist you.
4. How can I modify information from my account?
Simply login to your account and you can modify informaton on your account.
5. What if I forgot my account number and password?
If you have forgotten your account number and password, please click here, enter your email address and your information will be emailed to you. You may also contact our Customer Service Team at +852 3597-2093 or via email at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and we will be happy to assist you.
6. How can I check my order status?
You can find your order status under the my account section of our site. When you placed your order with us, you should have received a confirmation email with your order number referenced in the subject line. This email will have included a login name and password to access your online account information.
To log on, enter your login name and password without spaces. Once logged into the My Account section, you can click on ‘Order Tracking’ to obtain detailed order information.
If you have deleted the confirmation email or have forgotten your login/password, click here and we'll send it to you again.
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